If you need to talk to someone about sight loss, we'll listen. We'll explore what living with sight loss means for you or the person you support, and talk through your concerns, finding solutions together.
Talk to us free on 0800 024 8973
9am to 5pm, Monday to Friday
Please note that our lines will be closed from 25 December 2024 and will reopen on 6 January 2025 at 9am.
When you call us
You'll get through to one of our Wellbeing Team. They will be there to listen and support you with any questions you might have about your sight loss or about helping someone you know with sight loss.
If you prefer not to call, or our lines aren't open you can reach us by completing our form
At Sight Scotland, we know that sight loss is challenging not only for the person, but for the people around them too. Our friendly team can provide information on a range of topics including:
- Sight loss conditions
- Adapting to and coping with sight loss
- Maintaining independence
- Benefits and financial support
- Where to get more support locally.
Our Family Wellbeing Service receives funding from the National Lottery Community Fund.
More about our Support Line
We’re here to help families, friends and carers of anyone with sight loss in Scotland.
We welcome calls from people who themselves are coping with sight loss and blindness.
You may be newly affected by sight loss, or you may have been dealing with it for some time. Either way, we’re here for you if you need some extra support.
Our specialist team can provide information on anything from advice on specific sight loss conditions, benefits and financial support, maintaining independence. We can be a listening ear to share your worries with. We will also aim to let you know about where to get further help locally.
If you’re not sure if we can help, please still get in touch.
Yes, we offer a completely free service.
Yes, except for in certain situations. While we will respect confidentiality, emergency or life-threatening situations may mean that we have to share information with relevant emergency services without consent, for example, by calling an ambulance.
Our specialist advisors are on hand Monday to Friday, 9am - 5pm to answer calls to our freephone line.
If you leave us a message, send an email, or fill in our enquiry form, we will aim to respond within 24 hours.
You can call us on 0800 024 8973 or email us at supportline@sightscotland.org.uk.
When my husband was first registered as blind in 2001, we had very little idea where to get any help at all. It was really quite difficult, and I found it hard to locate the things that would help him. I think it’s really helpful to have that outreach support available that can let people know what’s available for somebody who has sight loss and help them, and the family as a whole, to adapt.
You may also be interested in
Dementia and Sight Loss Guide
Download Sight Scotland's guide on activities and care for people living with dementia and sight loss.
Supporting someone with sight loss? We're there for you too
As a relative, carer or friend, how do you help your loved one cope with losing their sight? Visual impairment affects everyone differently, and knowing how to be supportive can be challenging. We're here for you too.
Wilma's story
Wilma, who is blind, calls our Support Line for advice and emotional support.