Sight Scotland and Sight Scotland Veterans take a positive approach to complaints. They are valued and used to improve our services so if something goes wrong or you are not satisfied with our level of service, please tell us. We undertake to answer any complaint promptly, thoroughly, efficiently, and courteously.

For full details on how to make a complaint, the timescales involved, and the procedure that we follow, please refer to our Complaints Policy.

Read our Complaints Policy