Scotland's first accessible transport tech

New Navilens codes have been installed at bus stops in Wilkieston and at Livingston Bus Terminal, following engagement with Sight Scotland Veterans on how their community access public transport. Through this, they found that the use of apps employing AI was a key contributor in assisting users to undertake simple tasks, effectively making day to day life easier for them.

Navilens codes are similar to interactive QR codes, which blind or partially-sighted users can scan with their smartphones. This then provides users with real-time audio transport information, such as buses services and the estimated times they will arrive at the stop. It can be used to provide information on local infrastructure, and facilities that surround them, making it easier for them to make their way around public places.

Jason MacMillan from Sight Scotland Veterans remarks:

“We are delighted that West Lothian Council has become the first council in Scotland to install NaviLens codes. They are colourful QR codes that not only give visually impaired travellers' instant access to real time public transport information via their smartphones, but they also guide them to the bus stop within 20 metres, which can be extremely helpful. This is a major step toward making travel more inclusive and independent for the veterans who use our Linburn Centre and for visually impaired people across West Lothian."

Jason continues:

"Our External Affairs and Campaigns team are keen to work with other councils across Scotland to support them to follow suit and make public transport truly accessible for everyone. This is a pilot programme, and we hope that our community can spread the word and help make it a success that can be rolled out in other places.”

Executive councillor for the environment and sustainability Tom Conn said:

“We are delighted to be the first council area in Scotland to introduce cutting-edge NaviLens codes at our bus stops. The pilot scheme should improve access to public transport information for blind and partially sighted users, as well as the general public.”

The pilot provides an innovative and more cost-efficient means of communicating public transport information to users, replacing old technology that is no longer fit for purpose. It is hoped to roll out Navilens codes to other key locations in West Lothian if the pilot scheme is successful.

Calum Welsh, Information Infrastructure Manager, Lothian Country said:

“Promoting accessible travel information is a key priority for us and this project strengthens our commitment to enhancing the accessible customer experience across all aspects of our services.”