At Sight Scotland and Sight Scotland Veterans, we’ve made some changes to how our services operate.
What has changed
Previously, even though our two charities ran similar services, they were run separately. This included Rehabilitation and Mobility and Family Wellbeing for Sight Scotland, and Rehabilitation, Independent Living and Support Hub (Sport and Partnerships, Information Line, Digital Hub) for Sight Scotland Veterans.
Following a review of our services, from 28 April 2026, the colleagues who provide our support services will cover both Sight Scotland and Sight Scotland Veterans, in dual roles and new teams.
This new structure is designed to improve how we deliver support services, so we can reach more people with visual impairments all over Scotland.
What this means for you
For those who already utilise our services, there may be changes to the way support is delivered, who provides the support, and the type of support offered.
While these changes take place there may also be slight disruption to our service rotas and groups, however if there are any changes to a service or group, a member of our team will be in touch direct.
For those who are interested in our services or have questions, you can still use the normal professional referral process or support line contact numbers below. Please note that while one form/number is for veterans, and the other for non-veterans, this is an interim measure until we can merge the two processes together to cover both groups.
Contact details for visually impaired people who are not veterans
- Professional referrals for any other non-veteran visually impaired person can be made through our Sight Scotland online professional referrals form here.
- Call our Information Line free on 0800 024 8973 Monday to Friday, 9am to 5pm.
Contact details for visually impaired veterans
- Professional referrals for visually impaired veterans can be made through our Sight Scotland Veterans online professional referrals form here.
- Call our veteran’s Information Line free on 0800 035 6409 10am – 4pm Monday to Thursday and 10am – 3pm Friday.
We will have staff training sessions for our new teams weeks commencing 27 April and 4 May, so some colleagues may not be available during this time, but if you call and leave a message with the info lines listed above a member of the team will get back to you as soon as possible.
Our new teams
Vision Information Services
This service includes our:
Vision Information Line:
The first point of contact for people seeking information and support related to visual impairment. Providing clear, accessible and empathetic guidance to callers with visual impairments, their families, carers, employers or other healthcare professionals. The team supports people to understand available options and refers or signposts to appropriate services. Veterans can call the team on 0800 035 6409 and all other groups can call the team on 0800 024 8973, Monday to Friday.
Financial Wellbeing
Providing expert, rights-based advice on benefits and entitlements for people with visual impairment. The team supports clients and colleagues with applications, navigation, and appeals, operating remotely across Scotland.
Vision Link Workers
Providing in-person information and practical support for those with visual impairments, our Vision Link Workers help people maintain or regain independence and participate in their community. The team supports clients to access services, build confidence, and progress towards agreed goals.
Centres Services
This service includes our veterans Hawkhead and Linburn Centres, and:
Vision Communities and Sport
Delivering inclusive community and sport-based activities that build confidence, wellbeing, and peer connection for people with visual impairment.
Vision Group Coordinators
Planning, delivering, and coordinating social, confidence-building, and peer-led activities for people with visual impairment, creating safe and inclusive environments that promote wellbeing and social connection.
Vision Rehabilitation
This service includes:
Assistive Technology
Providing specialist advice, practical guidance, and training on assistive technologies that support independent living for those with visual impairments. This includes digital technology solutions and digital skills training, spanning hardware, software, and smart home systems used in home and community settings.
Vision Rehabilitation
Delivering specialist functional vision assessments and personalised rehabilitation programmes for people with visual impairment, including veterans.