Choosing a care home is a life-changing decision, and we know that it can be a daunting one. Taking this step should mark a new and positive chapter in your life, as you take action to regain your independence.

To make sure that the people living in our care homes receive the best possible care and support, we have worked with residents to develop a philosophy of care based on what they expect from us as their caregivers. Our expert staff come to work every day with this philosophy in mind, striving to ensure our care homes live up to the expectations of our residents. 
 

Braeside House residents have opportunities to socialise
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Care

I want to be involved in all my care decisions. If I cannot be involved because I am unwell I want staff to know my wishes and follow them.

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Listening

I want to be able to express myself and have the freedom to make my own choices.

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Peace and company

I want the freedom to wander around the home and meet people. I want to be able to join in activities and have company if I feel like it. If I don’t, I want time to be alone and be at peace with myself.

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Safety

I want to feel at home and safe. I want my decisions to be respected and to be allowed to decide on what risks I take. I want to be able to walk around and be able to find my way.

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Independence

I want to remain independent for as long as I can be. I want staff to give me the help I need when I need it. I want the time and space to do things for myself even if it takes me a long time.

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Companionship

I don’t want to feel alone. I want to make new friends and keep my old friends.

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Visiting

I want my family and friends to have the freedom to visit me when they want to. I want them to feel welcome. I want them to continue to be a part of my life and be able to share things with me.

"Our mother’s carers always show a level of gentleness and kindness, which is exceptional. She is always clean and dressed with care, love and to a high standard. Our mother has become increasingly frail and we notice that staff take full account of that, spending time feeding her and also letting her sleep when she looks tired. We feel that she is treated as an individual."